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Posted: 05-Sep-23
Location: Durham, North Carolina
Salary: Open
Categories:
Internal Number: 232942
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke Hospital - 2301 Erwin Rd, Durham, NC Durham, NC
JOB SUMMARY
We are seeking a PROVIDER SUPPORT ASSISTANT for the Division of Plastic Maxillofacial and Oral Surgery located in Durham, NC, to perform administrative responsibilities of a complex and confidential nature in support of major departmental activities to maintain efficiency in organizational operations.
JOB DUTIES AND RESPONSIBILITIES
- Administrative Support
- Maintain faculty CV updates
- Provide support for CME courses and meetings for registrations and on-site work, and follow up
- Schedule on and off-site meetings; Coordinate travel, lodging, and registrations
- Track CME and travel expenses monthly to remain within budget
- Submit reimbursement and check requests accurately and timely
- Clear procurement card purchases accurately and timely
- Share Division support responsibilities with colleagues to maintain office supplies, mail collection, telephone coverage, and other Division-wide needs
- Telephone Responsibilities
- Obtain complete information on incoming calls (name, MRN, telephone number, date call was received and reason for call)
- Retrieve calls from the call queue and assist or direct callers to the appropriate person or group (Appointment center, clinic, nurse, and provider) in a timely fashion. When paging a provider, list your name and telephone number on the page
- Retrieve voicemails the same day, record all information and date and time of the message and route accordingly
- Letters / Clinic Notes
- Print/Route letters and clinic notes that are routed to you within 24 hours of receipt
- Enter Recalls based on path letters and update Health Maintenance
- Schedules
- Manage Faculty Administrative Outlook calendar and Surgical Posting calendar. Coordinate time away, meetings, OR block release, and case authorizations.
- Coordinate clinic schedule change forms within 48 hours of receipt to align with administrative time away, meetings, and OR case postings.
- Review and release OR block in a timely and accurate manner.
- Post OR cases accurately. Communicate with patients and pre-auth team as needed.
- Make sure all patients are bumped in a timely fashion
- Review schedules one week in advance to identify cancellations and potential scheduling errors, communicate to scheduling center as appropriate
- Review schedules and templates for errors
- Referrals
- Send referrals to outside facilities for labs, studies, tests, etc. as requested by providers.
- Outside Records
- Scheduling
- Schedule clinic or procedure appointments when necessary
- Inbasket and E-mail Messages
- Respond to Inbasket and e-mail messages within 48 hours and complete any non-urgent requests within 5 to 7 days or within the specified timeframe given. For urgent requests, it is required to complete the task as soon as possible or within the specified timeframe given.
- Ad Hoc Assignments: as necessary and related to the scope of your work
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
